This translation is provided for information. In the event of any discrepancy, the French version prevails.
Last updated: October 4, 2026.
1. Seller
The website mielempire.com is operated by MIEL EMPIRE LTD, a private limited company governed by English law, registered in England and Wales under number 11358505, with its registered office at 28 Old Gloucester Street, London WC1N 3AX, United Kingdom (hereinafter “Miel Empire”). Contact: [email protected] or via the contact form.
2. Scope
These Terms and Conditions of Sale apply to any order placed on mielempire.com by a consumer of legal age. Placing an order implies acceptance of these terms. The products are intended for adults only.
3. Products
Products are described as accurately as possible based on their packaging. Photographs are not contractually binding. Products are offered while stocks last; if a product becomes unavailable after you have ordered, you will be notified and refunded.
4. Prices
Prices are shown in euros, including all applicable taxes, excluding delivery charges. Delivery charges are shown before you place your order: €9.90, free on orders of €49.90 or more. For delivery outside the European Union, any customs duties or local taxes are payable by the recipient.
5. Ordering
You select your products, review your cart, enter your details and then place your order. A summary email is sent to you. The sale is concluded upon receipt of payment, which triggers the preparation of your order.
6. Payment
Our online payment page is being finalized. In the meantime, after you place your order, you receive a secure payment link by WhatsApp or email, as you choose, operated by a specialized payment provider. Miel Empire never has access to your bank details. An order that has not been paid within 7 days may be canceled.
7. Delivery
We ship worldwide. Any order paid before 9 p.m. is shipped the next morning, Monday through Friday; delivery takes 48 hours in mainland France with La Poste, and outside France depends on the destination country. Plain packaging, tracking number sent by email. If the destination country’s regulations do not allow shipment, the order is canceled and refunded in full. Details: Shipping and returns.
8. Right of withdrawal
You have 14 days from receipt of your order to exercise your right of withdrawal, without having to give a reason, by writing to us at [email protected]. In accordance with Article L221-28 of the French Consumer Code, this right does not apply to food products that have been unsealed after delivery, for reasons of hygiene or health protection. Products that have not been unsealed must be returned within 14 days of your request; return costs are your responsibility unless the mistake was ours. The refund, including the original delivery charges, is made within 14 days of receipt of the return, using the same payment method.
9. Legal warranties
The products are covered by the legal warranty of conformity (Articles L217-3 et seq. of the French Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code). Any damaged, non-conforming or missing product must be reported to us as soon as possible at [email protected], with a photo if possible.
10. Precautions
Follow the directions for use and the amount indicated on the packaging. The products are not a substitute for a varied and balanced diet or a healthy lifestyle. Not recommended for pregnant or breastfeeding women, or for people taking medication, without medical advice. Keep out of reach of children.
11. Personal data
See our privacy policy.
12. Complaints and mediation
For any complaint, please write to us first at [email protected]: we reply within 24 business hours. If the disagreement persists, you may refer the matter to a consumer mediator free of charge; the mediator’s contact details will be provided here once appointed.
13. Governing law
These terms are governed by French law. If you are a consumer residing in another country, you retain the protection of the mandatory provisions of the law of your country of residence. In the event of a dispute, the competent courts are those designated by the rules applicable to consumers.